Frequently Asked Questions
Navigating property management can be challenging. That's why we've compiled answers to the most common questions from property owners and investors like you. Have more questions? Give us a call today!
How will you effectively manage my property?
Our team is equipped with many years of successful project management experience so you can trust that multi-tasking is second nature to us. We use a state of the art system that allows us to stay on top of all our properties. This means keeping track of tenant screenings, rent collection, maintenance work orders, and expense reports. All the while providing you with a client portal to communicate with us and your tenants seamlessly.
How do you handle issues with tenants?
Property management is a people business and most tenant and landlord disputes are simply misunderstandings that can be prevented in the lease agreement stage. Our lease agreements come with clear terms and conditions that address virtually every common scenario. However, we understand that some disputes require a Landlord and Tenant Board hearing which can cost you time and money. That’s why we focus on preventing those situations by providing routine check ups on your tenants to address any concerns early on and ensure they remain satisfied.
How do you handle maintenance and repairs?
Once a tenant is placed in your property, we create a maintenance schedule to track the seasonal inspections, routine home visits, and mandatory utility services. Our online client portal allows tenants to create maintenance and repair requests with ease so we can quickly address them and maintain the value of your property.
Do you stay up to date with legal requirements and regulations?
We are fully committed on staying compliant with Residential Tenancy Act regulations and Landlord and Tenant Board processes. That’s why we routinely check the Tribunals Ontario and Ontario Law website for the latest updates and amendments.
How do you market properties to potential tenants?
We promote your property on all the leading rental and real estate platforms where it can be viewed by thousands of potential tenants monthly. Additionally, we work with a large network of realtors to find qualified tenants who are looking to rent a home just like yours. Each tenant application goes through an in-depth screening process before they are considered as potential candidates to be presented to you for approval.
